our services

software support

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overview

What is software support?

Software support is an ongoing service that ensures the maintenance of a custom software solution. This service includes fixing bugs, resolving queries, developing new features and code updates.

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Service desk

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Service desk

Our software support services will keep your solution up and running. Let’s get started

Solutions

Comprehensive software support includes:

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    Maintenance

    Regular software maintenance in line with best practice recommendations to ensure smooth integration with your existing IT infrastructure.

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    Service desk

    24/7 support ensures issues are resolved quickly and drives continuous service improvement.

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    Feature updates

    Our support team logs new feature requests, which can be prioritised and developed in future software releases.

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    Data management

    If your solution is hosted as a SaaS product, we manage the data integrity while you maintain ownership of the data.

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    Applications

    We support SaaS products as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

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    Bug fixing

    Our support team logs issues promptly, and where fixes are needed, we aim to deploy these within an agreed SLA response time.

Benefits

Our services provide a range of benefits

  • Streamline IT

    No matter the size of your IT team, we reduce their workload by supporting our own solutions – this means we’re always available to make code updates or simply provide information to your team.

  • Save time

    We provide second-line support, meaning that time-consuming issues are passed directly to us. This frees up time for your team to focus on your wider IT needs.

  • Full-service data management

    If you opt for a hosted solution, we’ll take care of your data. From compliant data management to maintaining data quality, we understand the importance of keeping your data safe.

  • Reliable service

    We aim to log issues within 24 hours and keep you updated on the progress of your issue. We’ll work with your IT team to get solutions deployed quickly and with minimal disruption.

  • Small initial investment

    We offer flexible payment packages so you can pay a fixed monthly, quarterly or annual fee to suit your business.

We’re on-hand to provide support when you need it. Let’s get started

From a supplier relationship perspective, I can genuinely say that General Technology are one of the best companies we deal with in HR
Mick Morton, Nottingham Trent University